Last Mile Logistics; adopt to local consumer behavior

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There are many companies that can deliver a parcel. You can start with a Global partner and switch over time to local heroes. To get this right you may need to develop a dual strategy country by country. Selecting the right carriers requires a solid understanding in the service options and the SLA.

Local heroes have a very high adoption rate. Working with these incumbents will have its benefits. Connecting these to your 3PL and finding the right logistics from your warehouse to destination is a specialized job.

As a result of enormous volumes in the distribution networks, you may need to find different ways to get parcels delivered to the consumers door. You could consider to ship from your local store with a bike courier in large cities.

Each flaw in the set up and execution with a last mile partner will result in contacts to your customer services team. Giving these teams access to real time information is crucial to provide the best possible customer experience.

Established companies have their track and trace online in place. With most people on mobile there are old and new ways to keep your customer up to date on the where-abouts of their parcel. More consumers are demanding to get information on their returns as well.

At GEC we have worked at retailers and in close relation to key players in 3PL and last mile delivery. We have direct access to many carriers. This knowledge and experience will be translated into solutions that will work for you, where ever you ship to.