For a Global Fashion client GEC has been active on multiple key process areas.
To adopt consumer's local wishes, for each country a local hero last mile partner has been set up. Resulting in best possible experience and highest density in key countries.
Scoping the Omni channel solutions for the European market. Guiding the IT projects and embed into operational teams. Delivery of: Ship from Store, curb-side-pickup & Associated Order System.
Setting up RFI, RFP and contracting of the 3PL for a long term contract. This included change of the business model and relocation of the warehouse.
Scoping regions, setting up RFI, RFP, contracting of Merchant of Record partner. Implementation of IT project. Organizing governance structure.
Scoping services, setting up RFI, RFP, contracting a new call center. Building a full program to migrate, stabilize and optimize. Setting up governance to build Best in Class services.
Connecting relevant data sources to deliver dashboards with Business Intel on ROI per country, product group, promotions and show KPI per process; marketing, sales, fulfillment, distribution and payments.
Connecting the overall company vision to a strategy over 36 months
Connecting the right solutions, building the business models and financial cases
Finding the right partners to develop and maintain the solution
Manage the projects from the start and making them part of the overall integrated globel project roadmap
Integrating the backend systems with the supporting systems with the future in mind on data and business information reporting
Building reports from the data sources into management reports that are used to optimize the consumer experience and the margin